Contact Support
Choose the channel that works best for you. For urgent issues, WhatsApp is the fastest way to reach us.
Technical Support
For platform issues, deployment questions, configuration help and anything technical. Describe your issue clearly and include any error messages you see.
Email SupportWhatsApp Support
The fastest way to reach us for time-sensitive issues. Share screenshots, describe your problem and get a quick response during business hours.
Open WhatsAppEmail Support
For general enquiries, billing questions, new deployments, renewals and non-urgent requests. We aim to respond within one business day.
hello@faaturacloud.comBusiness Hours
Support is available during the following hours. We will respond to messages received outside these hours on the next business day.
Response Times
Our target response times based on issue priority.
Platform Down / Unable to Access
System-wide outages, complete inability to access the platform or data loss scenarios.
Feature Issues / Configuration
Features not working as expected, configuration questions, invoice or quotation issues.
Questions & Non-Urgent Requests
General questions, how-to guidance, billing enquiries and new feature requests.
Need Immediate Assistance?
Reach our support team directly via WhatsApp for the fastest response, or send an email and we'll get back to you promptly.